FAQs (Frequently Asked Questions)

Q. When will I receive my order?
A. Orders are processed promptly and delivered within 1–3 business days in Oyo State and Lagos State, and 2–5 business days in other states. Delivery times may vary slightly due to location or logistics conditions.

Q. Do you deliver across Nigeria?
A. Yes. We deliver nationwide to all states in Nigeria.

Q. How much is delivery?
A. Delivery fees depend on your location and order size. The exact cost is displayed at checkout before payment.

Q. What payment methods do you accept?
A. We accept secure Nigerian payment options including debit cards, bank transfers, and USSD.

Q. Is it safe to pay on your website?
A. Yes. All payments are encrypted and processed through secure payment gateways.

Q. Do you offer Pay on Delivery?
A. No. All orders are prepaid to ensure faster processing and reliable delivery.

Q. Can I cancel or change my order?
A. Orders can only be modified or cancelled before dispatch. Please contact us immediately after placing your order.

Q. What is your return or refund policy?
A. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear evidence. Eligible cases will be reviewed for replacement or refund.

Q. How do I contact customer support?
A. You can contact us via WhatsApp on +2348164617316 or via email at support@kruworld.com. We respond within 24 business hours.