Refund policy
Return & Refund Policy
Thank you for shopping with Kruworld. Please read our return and refund policy carefully.
Returns
We accept return requests within 7 days of delivery.
To be eligible for a return:
• The item must be unused and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required
To start a return, you must contact us first at:
📧 support@kruworld.com
⚠️ Do not send any items back without contacting us first.
Unapproved returns will not be accepted.
Return Process
Once your return request is reviewed and approved:
- We will provide clear instructions on how and where to return the item
- Customers are responsible for return delivery costs, except in cases of damaged or incorrect items
We do not accept in-person returns or walk-in visits.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery with clear photos or videos sent to support@kruworld.com, and we will resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food items)
- Personal care or hygiene products once opened
- Customized or special-order items
- Items damaged due to misuse
Sale items are non-refundable.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for the replacement item.
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refunds are issued to the original payment method
Please note that banks may take additional time to process refunds.
If you haven’t received your refund after 10 business days, contact us at support@kruwold.com.